You can cancel your order before the product has been shipped. To cancel your order email us at support@smilesnsparkles.co.in. If the order has been shipped, we will not be able to cancel the order. Instead, you can raise an exchange request once you receive the order.

1. Please note we provide 2-day exchange window for orders placed online on www.smilesnsparkles.co.in and shipped within India, applicable only for defective/wrong products. If 2 days have gone by since the date you receive your products, unfortunately, we can’t offer you an exchange.

2. To be entitled for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the tags are removed, it will be considered that the product is used and will not be eligible for an exchange.

During the Sale period only sale items can be exchanged. Products cannot be exchanged once the sale period is over. Sale items if exchanged will be done on MRP to MRP basis. That is the MRP of the product being exchanged and the MRP of the new selected product is considered and the difference of amount needs to be paid. Exchange is not done of the discounted price.

Products sold under clearance sale are not applicable for return/replacement/refund.

You can expect your order at your doorstep within 5-6 working days from the date of Order placed. However, we are in no way responsible for any delay in delivery by our partnered courier.

No. We do not have a Showroom / Physical store. We do Business Online Only.

We are based in Mumbai.

Yes, we provide shipping for International orders. However, shipping charges will be borne by the customer.

We do not have a return policy

We only provide Exchange if the product is damaged/defective.

If you browse through this site without providing us with any personal information, we will gather and store some information about your visit, such as IP address, type of browser and operating system used, date and time you access our site, pages you visit, and if you linked to our website from another website, the address of that website. This information will not identify you personally and will not be linked back to you.

At no time will we sell your personally-identifiable data without your permission unless set forth in this Privacy Policy. The information we receive about you or from you may be used by us or shared by us with our corporate affiliates, dealers, agents, vendors and other third parties to help process your request; to comply with any law, regulation, audit or court order; to help improve our website or the products or services we offer; for research; to better understand our customers’ needs; to develop new offerings; and to alert you to new products and services (of us or our business associates) in which you may be interested. We may also combine information you provide us with information about you that is available to us internally or from other sources in order to better serve you. We do not share, sell, trade or rent your personal information to third parties for unknown reasons.

From time to time, we may place “cookies” on your personal computer. “Cookies” are small identifiers sent from a web server and stored on your computer’s hard drive, that help us to recognize you if you visit our website again. Also, our site uses cookies to track how you found our site. To protect your privacy we do not use cookies to store or transmit any personal information about you on the Internet. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies certain features of the site may not function property or at all as a result.

Our website contains links to other sites. Such other sites may use information about your visit to this website. Our Privacy Policy does not apply to practices of such sites that we do not own or control or to people we do not employ. Therefore, we are not responsible for the privacy practices or the accuracy or the integrity of the content included on such other sites. We encourage you to read the individual privacy statements of such websites.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL), 

We use PayPal as our online payment partner which has End to End encryption for keeping your data safe. Some of the methods used to protect PayPal transactions include, TLS 1.2 only connections for logins, Certificate Pinning on web and mobile apps to ensure that your TLS connection is established to an authorized PayPal server.

Our website is hosted on WordPress.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through wordpress.com data storage, databases. They store your data on a secure server behind a firewall.

If you have any questions about our Privacy Policy, please e-mail your questions to us at

support@smilesnsparkles.co.in

We are now providing Free Shipping within India for all orders. The cash-on-delivery mode of payment option is also available.

For International buyers, Registered International Courier companies ship and deliver the orders, and the courier cost is to be borne by the customers. For Local buyers, orders are shipped and delivered through Registered Domestic Courier companies and /or Speed Post only. Orders are shipped and delivered within 4-5 working days or according to the delivery date agreed at the time of order confirmation and delivery of the shipment subject to Courier Company/post. There may be delays in shipping and delivering orders due to Covid restrictions.